THANKS FOR VISITING BLUEGATE, INC. THE MANUFACTURER OF MRS.BIDET. BLUEGATE INC. 12725 N.W. 7TH AVE NORTH MIAMI, FL. 33168 PHONE: (305) 688-5600 OR (800) 679-4902 FAX: (305) 688-7085 aliana1@aol.com GUARANTEE: FOR SANITARY REASONS THERE ARE NO RETURNS FOR THIS ITEM. HOWEVER, WE DO GUARANTEE THIS PRODUCT TO BE FREE FROM DEFECTIVE MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE YEAR. IF THERE IS A PROBLEM WITH THIS PRODUCT WITHIN A YEAR OF YOUR PURCHASE, WE WILL OFFER FREE PARTS TO FIX YOUR PRODUCT IF WE FIND IT NECESSARY. SHIPPING: WE SHIP PRIORITY MAIL. IF YOU WANT TO PLACE AN ORDER AND YOU ARE IN ANOTHER COUNTRY, PLEASE DO NOT HESITATE TO EMAIL US AND WE WILL BE HAPPY TO DO BUSINESS WITH YOU.